Contact / Info

GRINDPROMOTION RECORDS
Via Vittorio Alfieri 5
36022 Cassola (Vi)
Italy
Email: grindpromotion[at]gmail.com
Phone: (+39) 334 90 28 897
Vat Number: 04041040249

Terms and conditions:

1. Description of company
Grindpromotion Records is a distributor and reseller of music. This webshop offers vinyls, shirts and music merchandise for sale.
All items offered for sale on our webshop come from our store / warehouse and are immediately available except on "Pre-Order" area.

2. Delivery time and lost shipments.
Please refer to our Shipping page for delivery time estimates.
The customer is responsible for giving us the correct shipping address. If the parcel is lost in the mail due to an incomplete or incorrect address, we are not responsible. We're not responsible for postal service delays.

3.Damaged Package.                                                                                               Our packages are professionally packaged. We are not responsible if packages arrive damaged. All records are new and in perfect condition. Non-perfect vinyl are listed in the "damaged" page. We do not do refunds if the goods are damaged, it is out of our control. If you want your vinyl to be protected by insurance, send us an email: grindpromotion@gmail.com and we will provide you with a quote for the value of your goods.

4. Delivery policy and returns
Please allow 2 working days for shipping your order.
To cancel an order is possible if we haven't shipped out your order yet. Please get in touch if you wish to cancel and order.  In cases of wrong shipment or shipment of faulty items we will deliver the customer new copies as soon as possible. In these cases the customer is free to keep the faulty copies, no return is required unless a different agreement between the two parties.

5 .Payment should be received within 14 days. Failure to make your payment within this time frame will result in your order being cancelled. 

6. Customer service
Our customer service is available at grindpromotion@gmail.com. We will answer in a few hours. You can use "messenger"button if you prefer facebook platform.

7. Privacy policy
We will not share your contact details with third parties. All address information is stored on a secure server, and all payment information is encrypted and handled by payment gateways.

SHIPPING: